iShare Medical^® Messaging

The current environment of data breaches and sophisticated cyber threats highlight the need for healthcare organizations to take every precaution to remain vigilant to protect the organization’s data against these threats. iShare Medical^® Messaging brings you a stand-alone solution to secure data exchange by identity-proofing senders and receivers of protected health information and providing secure, encrypted, HIPAA compliant data exchange using public / private key infrastructure.

Gain the following benefits from implementing iShare Medical^® Messaging:

• Securely send messages to providers and patients regardless of EHR or if the provider has no EHR at all.
• Put any content that could be sent in an email in the message attachment.
• Become more efficient by streamlining work flow.
• Get rid of the fax machine.
• Save staff time gathering medical records, lab reports, and other medical data electronically.
• “Send On Behalf of” feature allows practitioners to request someone in the practice to send medical records or questions on behalf of the practitioner, freeing up the doctor’s time.
• Gain peace of mind knowing your message can only be read by the recipient to whom it is addressed.
• Improve care coordination by getting the right information on the right patient at the right time, every time.
• Securely communicate with patients such as sending appointment reminders, lab results or summary of care documents.
• Get referrals by being found in the iShare Medical^® Directory.
• Improve transitions of care from one care setting to another through sending critical medical data at the time of transition.
• Join your peers in exchanging data over the DirectTrust nation-wide network of over 52,000 health care organizations and over 1 million providers using over 300 EHRs.

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How to Register and Start Exchanging Data:

Get iShare Medical^® Messaging – it’s as easy as 1 – 2 – 3

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Frequently Asked Questions

What does iShare Medical^® Messaging do?
iShare Medical^® Messaging provides you with the ability to securely exchange medical records, medical data, and messages between trusted individuals regardless of EHR or if the provider has no EHR at all. It’s about getting the right information on the right patient to the right provider at the right time, every time.

Who is a trusted individual?
iShare Medical^® ID-Proofs every person before issuing that person an iShareID Direct address and a secret key. The iShareID Direct is an address that uniquely identifies an individual in the health care system. The individual can be a patient or a provider such as a physician, nurse practitioner, physician assistant, physical therapist, dentist or staff member of a provider such as a medical assistant, nurse, administrator, scheduler, receptionist, or biller. This means that you will know who is sending and receiving the message. iShare Medical^® Messaging can be used to safely and securely send and receive messages to and from medical providers and to and from patients.

Can I exchange data with individuals who don’t have iShare Medical^® Messaging?
Yes, as long as the individual has been ID-Proofed by a trusted agent and has a “Direct Address”.

Can I exchange data with providers who don’t use my EHR?
Yes, as long as the provider has been ID-Proofed by a trusted agent and has a “Direct Address”. As a part of the DirectTrust nationwide network, iShare Medical^® can exchange data with more than 300 certified EHR systems.

What if I don’t have an EHR system?
You do not have to have an EHR to use iShare Medical^® to exchange medical records. You can use iShare Medical^® Messaging to exchange records with any individual or provider who has been ID-Proofed by a trusted agent and has a “Direct Address”.

Is iShare Medical^® a part of a nationwide trust network?
Yes, iShare Medical^® is a DirectTrust Anchor, EHNAC Accredited DirectTrust Health Information Services Provider (HISP) and a member of both an Accredited Trust Anchor Bundle and Government Trust Anchor Bundle. This means that iShare Medical^® can exchange medical records with over 71,000 health care organizations, using over 300 certified EHRs, and more than 1.3 million providers located throughout the United States. Click here for a listing of the DirectTrust Accredited HISPs.

How does iShare Medical^® Messaging Work?
iShareID Direct looks like an email address and iShare Medical^® Messaging looks like an email system, but this is no email system. Your iShare Medical^® messages can only be opened by a trusted individual to whom the message is addressed using their secret key to unlock the message. Messages are sent over a safe and secure encrypted network.

What kind of data content can be exchanged using iShare Medical^® Messaging?
Any message or attachment that can be attached to an email can be securely exchanged using iShare Medical^® Messaging including Protected Health Information (PHI). Under the HIPAA Privacy Rule, healthcare providers and their business associates must protect the privacy of the patient’s identifiable health information in any format including electronic, paper or oral (verbal). The Privacy Rule calls this information “protected health information (PHI).” This includes:

• Name
• Address
• Date of Birth
• Social Security Number
• Past, present or future physical or mental health or condition such as:
  • Patient Demographics
  • Medications / Prescriptions
  • Allergies
  • Laboratory Orders and Results
  • Immunizations / Vaccinations
  • Evaluation and Management Encounters
  • X-ray, MRI’s and other Radiological Images and Reports
  • Physical Therapy Encounters for Certification and Re-Certification
  • Operative for Procedures Notes
  • Consolidated Clinical Document Architecture (C-CDA)
  • Transition of Care Document
• Provision of past, present or future payment for health services such as:
  • Claims
  • Remittance Advice or EOB’s
  • Payments
  • Balance due

iShare Medical^® Messaging provides a secure way to exchange data and messages over an encrypted and authenticated nationwide network. Messages can be sent to individuals both inside and outside of your practice.

Why can’t I use regular email, chat or text messages to exchange medical information?
Sending unencrypted messages using tools like Gmail, Outlook, email, Google Chat, instant or text messages that contain identifiable patient information is a HIPAA violation which could be subject to steep fines.

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